What do you do if you forget your password or get locked out of HMIS?

• A. Request a new password or an account unlock by emailing [e-mail]. The temporary password expires at midnight.
• B. Try to guess your password.
• C. Ask a coworker for your password.
• D. Create a new account.

Answer: (A)

When you’re locked out, the system uses a secure reset process to protect your account. Email [e-mail] to request a password reset or account unlock. You’ll receive a temporary password that expires at midnight, so you can sign in and set a new password right away. This method verifies your identity and minimizes the window for unauthorized access. Avoid guessing passwords, sharing yours with coworkers, or creating a new account, as those options undermine security and can cause data issues.