How do you add/edit/remove services offered by your project/agency?

• A. Contact the HMIS Team via email at [e-mail] to let the team know that your program's services need to be revised, then provide a detailed explanation of which ones need to be revised and how you would like for them to be formatted.
• B. Use a self-service portal to modify services offered by your project/agency.
• C. Call the HMIS Team and leave a voicemail with changes.
• D. Services offered cannot be updated once the project is created.

Answer: (A)

Updates to the list of services your project offers are handled through the HMIS Team. You should email [e-mail] with a clear request that specifies exactly which services need to be added, edited, or removed and how you want them formatted. This centralized process ensures changes follow data standards, are documented, and are reflected consistently across the system for all screens and reports.

Why this approach fits best: it provides an auditable trail of who requested the change and what was changed, and it allows the HMIS administrators to manage service codes, naming, and display formats so all agencies use the same terminology. This coordination prevents discrepancies in referrals, service matching, and reporting that could arise from ad hoc edits.

Other methods don’t provide the same level of governance or traceability, and some options (like a self-service portal or a voicemail) may not capture the necessary details or maintain a consistent, auditable catalog. And the idea that services can’t be updated is incorrect—the catalog should evolve as programs and services change, just through the proper channel.