To keep a client active and eligible on the Community Queue, what should be done monthly?

• A. Provide at least one service per month
• B. Update profile photo
• C. Reassess VI-SPDAT monthly
• D. Move to archived status

Answer: (A)

Engaging the client with at least one service each month keeps them active and eligible in the Community Queue. In Coordinated Entry, ongoing engagement is shown by documenting a service or contact in HMIS, such as case management, outreach, referrals, or supportive services. This monthly activity keeps the client’s record current and preserves their active status for prioritized referrals. Without documented monthly engagement, a client can become inactive or risk being archived, reducing their chances for assistance. Updates like changing a profile photo don’t impact eligibility, and monthly reassessment of VI-SPDAT isn’t typically required or appropriate for this purpose. Archiving removes them from the queue entirely, which is the opposite of staying active.