If your HMIS account goes inactive, what should you do?

• A. Request account reactivation by emailing [e-mail]. The temporary password expires at midnight.
• B. Ignore it and try again later.
• C. Request a new account instead.
• D. Contact your supervisor.

Answer: (A)

When an HMIS account goes inactive, the proper path to regain access is through the official reactivation process handled by the HMIS support team. This ensures your identity is verified and that access controls are correctly reapplied. The right steps are to request reactivation by emailing the designated HMIS support address, which in this case is [e-mail]. Since the temporary password expires at midnight, act promptly so you can complete the reactivation and set a new password without getting locked out again.

Other choices don’t provide the sanctioned route to restore access: ignoring the issue won’t reactivate the account, requesting a new account can create duplicates and confusion, and involving a supervisor may help with support but doesn’t replace the official reactivation process the HMIS team handles.